Solent NHS TrustHigh quality community and mental health services

Specialist Palliative Care Team

What is palliative Care? Palliative care aims to improve the quality of life for patients who are living with an illness that limits their life-expectancy. It also helps their carers and those close to them. Palliative care is available at any point during a life limiting illness, not just when patients are nearing the end of their life. The palliative care approach is used for all ongoing life-limiting conditions, not just cancer.

Referral Criteria

Referral to the service can be made according to the following criteria:

 

  • Those with persistent symptoms not responding to routine therapy.
  • Those and their carers having difficulties in adjusting to their disease, including the need for psychological assessment for high levels of depression and anxiety.
  • Those having difficulty with completing their normal activities of daily living, for example transfers, who may benefit from assessment; aids; equipment; and minor adaptations.
  • Patients with complex symptoms who require more in-depth mobility assessment or moving and handling review; physiotherapy treatment and advice including respiratory care.
  • When health care professionals require specialist advice and support with case management.
  • When significant events or the results of investigations trigger a need for re-evaluation and advance planning (key transition points): to assess the need for further specialist unit services, i.e. Day Care, Heath Centre or Inpatient care.

 

 

 

 

  • Referrals are accepted with patients’ consent, from general practitioners, hospital consultants and other community staff acting on their behalf. 
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  • All referralsmust have the consent of their general practitioner.
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  • Contact with the patient cannot be made until a written referral has been completed.  However, where urgent referral is required, telephone advice can be sought by professionals at any time.
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  • Referrals to the team may take different forms.  The referral form guides the level of information that we need so that we can triage accurately and effectively.
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  • Community referrals should be faxed to the team secretary on 02392 386523; sent via nhs.net (SNHS.SpecialistPalliativeCareTeam@nhs.net ) or given verbally through Single Point of Access (0300 300 2011)
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  • Where referral is for hospice admission a member of the team will usually make contact with the referrer by phone and make an assessment.  Emergency admissions may be admitted unseen.
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    If you have a compliment, concern or complaint, please contact our Patient Advice and Liaison Service
     
     

    Contact Information

    Contact Cate Marshall-Murrant
    Phone 0300 300 2012
    Fax 023 92 386523
    E-mail SNHS.SpecialistPalliativeCareTeam@nhs.net
    Address 1st Floor - Jubilee House, Medina Road, Cosham, Portsmouth, Hampshire, PO6 3NH
     

    Opening Hours

    Monday 8:30 am - 5:00 pm
    Tuesday 8:30 am - 5:00 pm
    Wednesday 8:30 am - 5:00 pm
    Thursday 8:30 am - 5:00 pm
    Friday 8:30 am - 5:00 pm


    Additional opening hours information
    The team is based at Jubilee House in Cosham. However, we are unable to see the patient there. We will telephone to arrange an appointment to be seen in your own home at a convenient time. For some patients early in the disease journey an appointment may be made for the Key Transitions Palliative Care Early Referral Clinic that takes place at St James Hospital. Again we will contact patients by phone to discuss arrangements. Usual hours of business are Monday – Friday 08.20am – 5.00pm. Weekends and Bank Holidays 10.00am – 2.00pm (nurses) – Call 023 92 250001 (The Rowans Hospice) There is a Consultant in Palliative Medicine on-call for advice and support 24 hours per day via the Rowans Hospice.

    Additional Information for Health Professional

    Full service description

    The Specialist palliative Care Team aims to provide advice and support to patients, family, friends and carers. They also provide advice and speak directly with the GP and district nurse. The team, who all have palliative care skills, consists of –

    Health care professionals will -

    • Control pain and other symptoms
    • Help the patient, their family and carer cope with any emotional upset caused by the illness
    • Provide advice about practical problems relating to the illness, including financial problems – this is facilitated by our Re-enablement Social Worker.
    • Help patients deal with spiritual questions which may arise from the illness
    • Support, discuss and communicate any preferences the patient may have about their care
    • Assess family members and carers for support through bereavement.

    Referral Criteria

    Referral to the service can be made according to the following criteria:

     

    • Those with persistent symptoms not responding to routine therapy.
    • Those and their carers having difficulties in adjusting to their disease, including the need for psychological assessment for high levels of depression and anxiety.
    • Those having difficulty with completing their normal activities of daily living, for example transfers, who may benefit from assessment; aids; equipment; and minor adaptations.
    • Patients with complex symptoms who require more in-depth mobility assessment or moving and handling review; physiotherapy treatment and advice including respiratory care.
    • When health care professionals require specialist advice and support with case management.
    • When significant events or the results of investigations trigger a need for re-evaluation and advance planning (key transition points): to assess the need for further specialist unit services, i.e. Day Care, Heath Centre or Inpatient care.

     

     

     

     

  • Referrals are accepted with patients’ consent, from general practitioners, hospital consultants and other community staff acting on their behalf. 
  •  

     

     

     

     

     

     

     

  • All referralsmust have the consent of their general practitioner.
  •  

     

     

     

     

     

     

     

  • Contact with the patient cannot be made until a written referral has been completed.  However, where urgent referral is required, telephone advice can be sought by professionals at any time.
  •  

     

     

     

     

     

     

     

  • Referrals to the team may take different forms.  The referral form guides the level of information that we need so that we can triage accurately and effectively.
  •  

     

     

     

     

     

     

     

  • Community referrals should be faxed to the team secretary on 02392 386523; sent via nhs.net (SNHS.SpecialistPalliativeCareTeam@nhs.net ) or given verbally through Single Point of Access (0300 300 2011)
  •  

     

     

     

     

     

     

     

  • Where referral is for hospice admission a member of the team will usually make contact with the referrer by phone and make an assessment.  Emergency admissions may be admitted unseen.
  •  

     

    Referral Method

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    Other information & documentation

    • The team works closely with local hospice services including day care and bereavement
    • The GP is still responsible for your medical care
    • The district nurse continues to manage day to day nursing care

     

    The team is based at Jubilee House in Cosham.

    However, we are unable to see the patient there. We will telephone to arrange an appointment to be seen in your own home at a convenient time.

    For some patients early in the disease journey an appointment may be made for the Key Transitions Palliative Care Early Referral Clinic that takes place at St James Hospital. Again we will contact patients by phone to discuss arrangements.

    Usual hours of business are Monday – Friday 08.20am – 5.00pm.

    Weekends and Bank Holidays 10.00am – 2.00pm (nurses) –

    Call 023 92 250001 (The Rowans Hospice)

    There is a Consultant in Palliative Medicine on-call for advice and support 24 hours per day via the Rowans Hospice.

    Clinical Lead Contact Info

    Clinical Lead Lisa Lee
    Clinical Lead Title Service Lead
    Clinical Lead Phone 023 92 683460
    Clinical Lead Address Management Team 3rd Floor Civic Offices Portsmouth
    Clinical Lead Postcode PO1 2GJ
    Clinical Lead e-mail lisa.lee@solent.nhs.uk

    Service Manager Contact Info

    Service Manager Tim Hodgetts
    Service Manager Title Operations Manager
    Service Manager Phone 023 92 683425
    Service Manager Address Management Team 3rd Floor Civic Offices Portsmouth
    Service Manager Postcode PO1 2GJ
    Service Manager e-mail tim.hodgetts@solent.nhs.uk
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